Cookies Policy

Welcome to Welcome English. This policy describes how we use Cookies and similar tracking technologies (such as pixel tags, web beacons) when you access our website or use our learning services.

This policy is an integral part of our Privacy Policy and Terms of Use.

1. What are Cookies?

Cookies are small text files containing a string of characters that are stored on your device (computer, tablet, phone) when you visit a website. Cookies allow our system to recognize your browser, remember preferences, and help make logging in and navigating the website smoother.

2. Why We Use Cookies

As an online coaching platform (EdTech), Welcome English uses Cookies to:

• Maintain your login status when switching between lessons.
• Store learning progress (especially important for Self-Paced courses).
• Ensure security for payment transactions.
• Understand how students interact with content to improve course quality.

3. Types of Cookies We Use

We categorize Cookies based on their purpose as follows:

3.1. Strictly Necessary Cookies

These are Cookies required for the website to function. If you block this type, some parts of the website will not work.

• Function: Remember login sessions, secure accounts, remember products in cart (courses you plan to purchase).
• Examples: Session ID, User authentication cookies.

3.2. Performance & Analytics Cookies

These Cookies collect information about how you use the website (e.g., which pages are viewed most, time spent on pages). This data is aggregated and anonymous.

• Purpose: Help us detect technical errors and optimize user experience.
• Partners: Google Analytics.

3.3. Functionality Cookies

Allow the website to remember your choices to personalize your experience.

• Examples: Remember preferred language, font size, or whether you've watched course introduction videos.

3.4. Targeting/Advertising Cookies

We (or advertising partners) use these Cookies to display ads relevant to your interests in hospitality English.

• Mechanism: They remember that you visited the website and share this information with third parties (such as Facebook, Google Ads) to perform "Remarketing".

4. Third-Party Cookies

In addition to Welcome English Cookies, you may receive Cookies from our trusted service partners:

• Payment Gateways: (e.g., Stripe, PayPal) use Cookies to detect fraud and process secure payments.
• Learning/Video Platforms: (e.g., Vimeo, Zoom, YouTube) may set Cookies to optimize video playback for lessons.
• Social Networks: "Share" or "Like" buttons (Facebook, LinkedIn) may collect data about your browsing behavior.

5. Cookie Control and Management

You have the right to accept or reject Cookies. Here's how you can manage your preferences:

• Cookie Banner: When you first visit the website, you'll see a notification requesting Cookie consent. You can choose "Accept All" or "Cookie Settings" to customize.
• Browser Settings: You can block or delete Cookies through your web browser settings (Chrome, Safari, Firefox, Edge).
  • Note: Disabling essential Cookies may prevent you from logging into classes or making payments.
• Ad Opt-Out: You can opt out of personalized ads from Google and Facebook in their advertising settings.

6. Policy Changes

We may update this Cookies Policy to reflect changes in technology or legal requirements. Please check this page regularly for the latest information.

7. Contact

If you have questions about our use of Cookies, please contact: