Explore articles, English learning tips, and hospitality industry insights.
Hospitality English is not about knowing perfect grammar or every tense and participle; it’s about knowing the appropriate tones, the correct phrases, and having the confidence to use both under pressure.
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Learn how to say no without upsetting guests. Using sincerity and alternative solutions can turn disappointment into a positive hospitality experience.
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Summer is fast approaching; hotels, restaurants, and cruise ships are beginning to look for help for the summer season. It’s important to have answers to some of the most common interview questions so you can put yourself at the front of the crowd and get the job. Hiring managers aren’t just looking for bodies for the summer, though. They want good communicators who can do the job without being watched or worried about and it’s during the interview where you have to show that you are capable of this. If you start practicing now, you can be ready for the April hiring rush.
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Making small talk can often be more intimidating than giving a presentation; a presentation has set goals, specific talking points, and a clear direction in which to head. Conversation is rarely so direct - it can weave and wander, loop around, ebb and flow, and one rarely knows where it can end up. This can make small talk (a key part of conversation and communication) a terrifying prospect for any new language learner. Here we will discuss some basics of English conversation: what to ask, what to avoid, some basic questions, and some tips to make sure the conversation stays on track.
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It’s great to want to be fluent and to have long-term goals. But those long-term goals can make small progress seem like “not enough” and diminish the work you’ve put in. So instead, create short-term benchmarks: aim to make a short, 3 minute conversation with a native speaker or to read a newspaper article in that language without using a dictionary.
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Ever wondered how to greet someone during the holidays, without guessing what they celebrate? Well, take a look!
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